LMS Desktop Information Architecture Redesign

8 апр. 2022 г.

My role

Lead Product Designer — research, prototyping, leadership, contributing to design, interaction with stakeholders, mentorship, defining processes, creating vision and strategy.

Background

High School of Economics — one of the leading and most renowned universities in Russia, founded in 1992. Since then, dozens of products have been created that needed improvements. The company required a change in product strategy, a transformation of the approach to user-centric design planning, as well as the creation of a unified ecosystem for seamless transition between HSE products.

Summary

As a Lead Designer, my mission was to embed a user-centric approach into our workflow. The HSE LMS project was a pioneering initiative where I demonstrated the product design approach using top-tier UX practices. In my role, focusing on student access, I conducted a thorough analysis of existing data, set objectives in collaboration with the product lead, and established UX OKRs for various stages, breaking them down into targeted tasks aimed at achieving both specific outcomes and overarching goals. I steered this process using agile methodologies, including daily meetings and demos, coupled with mentorship and open communication, to ensure successful implementation and continuous improvement.

Results

KPIs to Target:

  • Increase User Adoption Rate by 20% within the next year.

  • Improve Course Completion Rates by 15% within six months.

  • Raise Student and Faculty Satisfaction Scores by 25% within the next academic year.

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